Customer Service Policy

Last Updated: 22-07-2026

1. Our Service Promise

At ZINTOS Spare Parts, support isn't an afterthought — it's part of the product. We treat every order as our reputation on the line, and our customer service is built to give you real, practical help: accurate answers, quick responses, and a straightforward experience from first enquiry to repeat order. This Customer Service Policy sets out what you can expect from us.

2. How to Reach Us

You can contact our support team through:

  • Email: zintosspare@gmail.com

  • Phone: 9966306161

  • Address: Shop No 7, 13/10, W.E.A, Karol Bagh, Gaffar Market
    Delhi 110005

We aim to make help easy to reach — no ticket black holes, just people who respond.

3. What We Help With

Our team is here to assist with:

  • Product inquiries — availability, specifications, and pricing for any part or model.

  • Compatibility guidance — help choosing the right component for the right device.

  • Bulk and wholesale orders — quotations, volume pricing, and dispatch planning.

  • Order support — placing, modifying, and tracking orders.

  • Returns, replacements, and warranty — guidance under our Refund Policy.

  • Technical assistance — practical input on part selection from people who understand repairs.

  • Partnership opportunities — exploring how we can support and grow your business.

4. Response Times

  • We aim to respond to inquiries within [Insert Response Time, e.g. 1 business day] during working hours.

  • Inquiries received outside working hours, on weekends, or on public holidays are addressed on the next business day.

  • Complex requests — such as detailed compatibility checks or bulk quotations — may take a little longer, and we will keep you informed of progress.

5. Our Service Standards

  • Accuracy: We give honest, accurate guidance on parts and compatibility, even when that means recommending you confirm a detail before buying.

  • Responsiveness: We respond promptly and follow through until your query is resolved.

  • Respect: Every customer — from an individual buyer to a high-volume wholesaler — receives the same courteous, professional service.

  • Clarity: We explain options, timelines, and next steps in plain language.

6. Support for Trade Buyers

We understand that repair shops, service centres, and wholesalers depend on dependable supply. For trade buyers, we offer priority assistance with stock availability, compatibility, bulk quotations, and dispatch scheduling, so you can promise your own customers a timeline and keep it.

7. Handling Complaints

We take concerns seriously and aim to resolve them fairly and quickly.

  1. Contact our support team with your order number and a description of the issue, including any supporting evidence (such as photos).

  2. We will acknowledge your complaint and review it promptly.

  3. We will work with you toward a resolution — which, where applicable, may include a replacement or refund under our Refund Policy.

If you feel a concern has not been resolved, you may escalate it to [Insert Escalation Contact / Grievance Officer], who will review the matter further.

8. Feedback

Your feedback helps us improve. We welcome suggestions on products, service, and your overall experience, and we use recurring feedback to refine how we work.

9. Continuous Improvement

We review support interactions and common queries to identify where we can do better — whether that means clearer product information, faster responses, or improved processes. Our goal is to keep earning your trust with every order.

10. Contact Us

We're here to help.
Email: zintosspare@gmail.com
Phone: 9966306161
Address: Shop No 7, 13/10, W.E.A, Karol Bagh, Gaffar Market
Delhi 110005