Product Quality Policy

Last Updated: 22-07-2026

1. Our Commitment to Quality

At ZINTOS Spare Parts, quality isn't a marketing word — it's the standard every order is held to. We supply mobile phone spare parts and accessories that are sourced, checked, and packed to perform reliably in real-world use. This Product Quality Policy explains the standards we hold ourselves to and what you can expect from every component you buy from us.

2. Sourcing Standards

  • We source our Products from vetted suppliers selected for consistency, reliability, and proven component performance.

  • We prioritise components built to function like the originals over cut-rate substitutes that fail prematurely.

  • Supplier relationships are reviewed on an ongoing basis, and we discontinue any source that fails to meet our standards.

3. Quality Testing & Inspection

  • Products are checked for fit and function before dispatch, so the part you receive is ready to install with confidence.

  • Sensitive components such as displays, touch panels, camera modules, and batteries are handled and stored with appropriate care to preserve their condition.

  • Batches are inspected to catch defects before they reach you, reducing returns, callbacks, and the reputational cost of a repair that fails.

4. Product Categories Covered

This policy applies across our full catalogue, including but not limited to mobile LCD and display screens, touch panels and digitizers, batteries, charging connectors and flex cables, speakers and microphones, camera modules, back panels and covers, chargers, adapters, data cables, cases, earphones, and mobile repair tools.

5. Compatibility Assurance

  • We provide compatibility information to help you match the right part to the right device.

  • Brand and model names are referenced only to indicate compatibility, not to imply original manufacturer (OEM) branding unless expressly stated.

  • We encourage customers to confirm device make, model, and variant before ordering, and our team is available to help verify compatibility on request.

6. Packaging & Handling

Many mobile components are fragile and static-sensitive. We use protective and anti-static packaging designed to minimise the risk of transit damage and to keep components in working condition until they reach your workbench.

7. Continuous Improvement

We treat every return, query, and piece of feedback as information. Recurring issues are reviewed and acted on — whether that means tightening a supplier standard, improving packaging, or updating compatibility details — so our quality keeps improving over time.

8. What This Policy Does Not Cover

Our quality standards apply to the Product as supplied. They do not cover damage caused by incorrect installation, mishandling, physical or liquid damage, or use inconsistent with the Product's intended purpose. Replacement components are intended for installation by competent persons or professional technicians.

9. Reporting a Quality Concern

If you believe a Product does not meet the standards described here, contact our support team with your order number and supporting evidence. Eligible concerns are handled under our Refund Policy.

Email: zintosspare@gmail.com
Phone: 9966306161
Address: Shop No 7, 13/10, W.E.A, Karol Bagh, Gaffar Market
Delhi 110005