Refund Policy

Last Updated: 22-07-2026

1. Overview

At ZINTOS Spare Parts, we want every order to arrive correct and in working condition. This Refund Policy explains when returns, replacements, and refunds are available, and how to request them. By placing an order, you agree to the terms below.

2. Eligibility for Returns

You may request a return or replacement if:

  • The Product is defective or not functioning as described.

  • You received the wrong item (incorrect model, type, or quantity).

  • The Product was damaged in transit.

To be eligible, you must:

  • Raise the request within [Insert Return Window, e.g. 7 days] of delivery.

  • Provide your order number and supporting evidence (such as photos or a short video of the defect or damage).

  • Return the Product unused, uninstalled, and in its original packaging with all included accessories, unless it is dead-on-arrival.

3. Non-Returnable Items

For quality, safety, and the nature of electronic components, the following are generally not eligible for return or refund:

  • Products that have been installed, used, or physically/liquid damaged after delivery.

  • Items damaged due to incorrect installation, mishandling, or improper use.

  • Static-sensitive components where the protective seal or anti-static packaging has been opened or tampered with, unless found defective on arrival.

  • Products returned without prior authorisation or beyond the return window.

  • Clearance or specially-sourced items marked as non-returnable at the time of sale.

4. How to Request a Return

  1. Contact our support team at [Insert Email] / [Insert Phone] with your order number and reason for return.

  2. Our team will review your request and, if approved, issue return authorisation along with return shipping instructions.

  3. Pack the Product securely to prevent transit damage and ship it to the address provided.

5. Inspection & Approval

Once we receive the returned Product, our team will inspect it. We will notify you of the outcome within [Insert Inspection Timeframe, e.g. 3–5 business days]. We reserve the right to decline a refund or replacement if the Product shows signs of installation, misuse, or damage not reported at the time of the request.

6. Refunds

  • Approved refunds will be processed to your original payment method within [Insert Refund Timeframe, e.g. 7–10 business days] of approval.

  • The time for the amount to reflect in your account depends on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

7. Replacements & Exchanges

Where you prefer a replacement instead of a refund, and stock is available, we will dispatch the correct or replacement item once the return is approved. If the item is out of stock, we will offer an alternative or a refund.

8. Warranty Claims

Products covered by a warranty may be eligible for replacement within the stated warranty period, subject to inspection and the warranty terms applicable to that Product. Warranty does not cover damage from improper installation, physical or liquid damage, or normal wear.

9. Order Cancellations

  • You may request cancellation before your Order is dispatched; if approved, a full refund will be issued.

  • Once an Order has been dispatched, it cannot be cancelled but may be handled under the return process above.

10. Contact Us

For any return, refund, or replacement request:

Email: zintosspare@gmail.com
Phone: 9966306161
Address: Shop No 7, 13/10, W.E.A, Karol Bagh, Gaffar Market
Delhi 110005