Privacy Policy

Last Updated: 22-07-2026

1. Introduction

At ZINTOS Spare Parts, your privacy matters to us. This Privacy Policy explains how [Insert Company Legal Name] ("ZINTOS", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit [Insert Website URL] or make a purchase. By using the Website, you consent to the practices described here.

2. Information We Collect

We collect the following categories of information:

  • Information you provide: name, email address, phone number, billing and shipping address, business/GST details (for trade buyers), and account login credentials.

  • Order information: products purchased, order history, and communications with our support team.

  • Payment information: payment is processed by secure third-party payment providers. We do not store your full card or banking details on our servers.

  • Technical information: IP address, browser type, device information, and pages visited, collected automatically when you use the Website.

  • Cookies and tracking data: as described in Section 4.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including payment, shipping, and order updates.

  • Provide customer support and respond to inquiries.

  • Manage your account and verify trade/wholesale eligibility.

  • Improve our Website, products, and services.

  • Send transactional communications and, where you have opted in, promotional offers.

  • Detect and prevent fraud and comply with legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart functional, remember preferences, analyse traffic, and improve your experience. You can manage or disable cookies through your browser settings, though some Website features may not function properly as a result.

5. How We Share Your Information

We do not sell your personal information. We may share it only with:

  • Service providers — payment processors, shipping and logistics partners, and IT service providers who help us operate the Website and fulfil orders.

  • Legal and regulatory authorities — where required by law, court order, or to protect our rights and prevent fraud.

  • Business transfers — in the event of a merger, acquisition, or sale of assets, subject to confidentiality.

All such parties are required to handle your data securely and only for the purposes specified.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, and reporting requirements.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data, where legally permissible.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us using the details in Section 12.

9. Children's Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have, we will delete it promptly.

10. Third-Party Links

Our Website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page with a revised "Last Updated" date.

12. Contact & Grievance Officer

For any questions, requests, or complaints regarding your personal data, contact:

Grievance Officer: 
Email: zintosspare@gmail.com
Phone: 9966306161
Address: Shop No 7, 13/10, W.E.A, Karol Bagh, Gaffar Market
Delhi 110005

We will acknowledge and respond to your request within the timeframe required by applicable law.