Shipping Policy

Last Updated: 22-07-2026

1. Overview

This Shipping Policy explains how ZINTOS Spare Parts processes, packs, and delivers your orders. Our goal is to get reliable mobile spare parts to you quickly and safely, whether you're ordering a single component or a wholesale quantity.

2. Order Processing Time

  • Orders are typically processed within [Insert Processing Time, e.g. 1–2 business days] after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During peak periods or for bulk orders, processing may take slightly longer; we will keep you informed.

3. Shipping Methods & Delivery Timelines

  • We dispatch through trusted courier and logistics partners.

  • Estimated delivery times: [Insert Domestic Timeline, e.g. 3–7 business days] for domestic orders and [Insert International Timeline, if applicable] for international orders.

  • Delivery estimates begin from the date of dispatch, not the date the order is placed, and are indicative rather than guaranteed.

4. Shipping Charges

  • Shipping charges are calculated based on order weight, dimensions, and delivery location, and are displayed at checkout before payment.

  • We may offer free or discounted shipping on orders above [Insert Threshold] or under specific promotions.

  • Bulk and wholesale shipping is quoted separately based on volume and destination.

5. Order Tracking

Once your order is dispatched, we will share tracking details by email/SMS so you can follow its progress. You can also contact our support team anytime for an update.

6. Packaging

Mobile components such as displays and camera modules are fragile and static-sensitive. We pack orders using protective and anti-static packaging designed to minimise the risk of transit damage. If your order arrives with damaged packaging, please document it before opening and notify us promptly.

7. Bulk & Wholesale Orders

For trade buyers, repair shops, and wholesalers, we offer consolidated shipping and tailored logistics. Contact our team to arrange dispatch schedules and pricing for high-volume orders.

8. Shipping Delays

While we work to dispatch and deliver on time, delays may occasionally occur due to courier issues, weather, customs, or other circumstances beyond our control. We will assist in tracking and resolving any such delays, but we are not liable for delays caused by third-party carriers.

9. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect address details. Re-shipping due to an incorrect address may incur additional charges.

10. Damaged or Lost Shipments

  • If your order arrives damaged, report it within [Insert Timeframe, e.g. 48 hours] of delivery with supporting photos so we can assist under our Refund Policy.

  • For shipments lost in transit, contact us and we will coordinate with the courier to investigate and resolve the issue.

11. International Shipping & Customs (if applicable)

For international orders, any customs duties, import taxes, or clearance fees are the responsibility of the recipient and are not included in our prices or shipping charges. Delivery timelines may extend due to customs processing.

12. Contact Us

For shipping questions or assistance:

Email: zintosspare@gmail.com
Phone: 9966306161
Address: Shop No 7, 13/10, W.e.a, Karol Bagh, Gaffar Market
Delhi 110005